1. Introduction

SwasthaIndia ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to the terms of this Privacy Policy. We operate in compliance with applicable Indian data protection laws.

2. Information We Collect

To provide you with our diagnostic and healthcare services, we collect various types of information:

  • Personal Identifiable Information (PII): This includes your name, phone number, email address, physical address, and date of birth. This information is essential for scheduling your appointments and communicating with you.
  • Sensitive Personal Data or Information (SPDI): We collect health-related information, which includes details about the specific blood tests or health packages you select, as well as the medical reports and results generated from these tests. This data is handled with the utmost confidentiality.
  • Payment Information: When you make a payment, we collect transaction details. For your security, we do not store your credit card or debit card details on our servers; all payment processing is handled by secure, trusted third-party payment gateways.
  • Technical and Usage Data: We automatically collect data about your interaction with our website, such as your IP address, browser type, device information, pages visited, and the duration of your visit. This helps us improve our website's performance and user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To **provide and manage our services**, including scheduling home visits for sample collection and delivering your test results securely.
  • To **process payments** for the services you purchase.
  • To **communicate with you** regarding your bookings, appointments, and test reports via phone, email, or secure messaging platforms like WhatsApp.
  • To **improve our services** and website by analyzing user behavior and feedback.
  • To **send you health-related reminders and promotional offers**, but only if you have explicitly consented to receive such communications. You can easily opt out at any time.
  • To **comply with legal and regulatory obligations**.

4. How We Share Your Information

We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your data only in the following circumstances:

  • With Our Lab Partner: We share your necessary personal and health information with our trusted, NABL-certified lab partner, Atulaya Healthcare, to conduct your diagnostic tests and generate accurate reports.
  • With Service Providers: We use third-party services for essential functions like IT support, cloud storage, and secure communication (e.g., WhatsApp Business API). These providers are bound by strict confidentiality agreements.
  • For Legal Compliance: We may disclose your information if required to do so by law, court order, or to protect our rights, property, or the safety of our users.

5. Data Security

We take robust measures to protect your information from unauthorized access, loss, or misuse. Our security practices include:

  • Using secure HTTPS protocol for all data transmission.
  • Implementing encryption and access controls to protect sensitive health data.
  • Limiting access to your personal data to only authorized employees and partners who need it to perform their job functions.
  • Regularly reviewing our security procedures to ensure we are using the best practices available.

6. Data Retention

We will retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely dispose of it.

7. Your Rights and Choices

You have the right to:

  • **Access and Update:** Request a copy of the information we hold about you and ask us to correct any inaccuracies.
  • **Withdraw Consent:** If you have given us consent for a specific purpose (like receiving marketing emails), you can withdraw it at any time.
  • **Data Portability:** Request to receive your data in a structured, commonly used, and machine-readable format.
  • **File a Complaint:** If you believe we have not handled your data correctly, you have the right to lodge a complaint with a relevant data protection authority.
  • **Cookies:** Manage your cookie preferences through your browser settings. Note that disabling cookies may affect some website functionality.

8. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your data, please contact our Grievance Officer:

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.